Complaints Proceedure

Complaints Procedure

 

Introduction

  1. From time to time parents may wish to express a complaint about a member of staff. This document deals specifically with parental complaints against staff that by their nature should not automatically be seen as a disciplinary matter.
  2. In accordance with the School Standards and Framework Act, the Governing Body must establish a procedure for dealing with complaints. Schools must make the complaints procedure clear to parents. A statement about the school’s adopted complaints procedure(s) for use by parents should be included in the school prospectus.
  3. It is important to ensure that parents can access and are empowered to make any such complaints with ease. Complainants should feel reassured that their child will not suffer a detriment as a result of raising a concern.
  4. The following LEA model procedure is commended for adoption by Governing Bodies to facilitate dealing with parental complaints. The framework contained in this document has been designed to enable parents to have their complaints dealt with through an open and transparent process. 5. Parents, who remain dissatisfied following the operation of a school’s complaint procedure, may refer their concern to the Secretary of State for Education and Skills.

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Additional Information

for parents and students

Values and Ethos

Holly Lodge Girls’ College is committed to an inclusive school ethos which promotes race equality…

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0151 228 3772

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140 Mill Lane, Liverpool L12 7LE

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info@hollylodge.liverpool.sch.uk

TELEPHONE US

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140 Mill Lane, Liverpool L12 7LE

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