Complaints Proceedure

Complaints Procedure

 

Introduction

  1. From time to time parents may wish to express a complaint about a member of staff. This document deals specifically with parental complaints against staff that by their nature should not automatically be seen as a disciplinary matter.
  2. In accordance with the School Standards and Framework Act, the Governing Body must establish a procedure for dealing with complaints. Schools must make the complaints procedure clear to parents. A statement about the school’s adopted complaints procedure(s) for use by parents should be included in the school prospectus.
  3. It is important to ensure that parents can access and are empowered to make any such complaints with ease. Complainants should feel reassured that their child will not suffer a detriment as a result of raising a concern.
  4. The following LEA model procedure is commended for adoption by Governing Bodies to facilitate dealing with parental complaints. The framework contained in this document has been designed to enable parents to have their complaints dealt with through an open and transparent process. 5. Parents, who remain dissatisfied following the operation of a school’s complaint procedure, may refer their concern to the Secretary of State for Education and Skills.

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Additional Information

for parents and students

Values and Ethos

Holly Lodge Girls’ College is committed to an inclusive school ethos which promotes race equality…

School documents

Complete list of Holly Lodge Girls’ College policy and procedure documents for download …

School Gallery

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School Facilities

Holly Lodge Girls’ College has some of the most impressive and modern facilities in liverpool…

Latest News

Take a look at our latest news posts below

Emergency planning day

July 11th 2018 Dear parents / carers Today year 9 are taking part in an emergency planning day run by Sefton Educational Business Partnerships. The purpose of the day is to make pupils more aware of the wide range of employment opportunities and higher education...

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Maths Party

On Friday 6th July, we held our Liverpool Maths Party celebrations. This special day was an opportunity to show pupils how Maths and Numeracy is used in every subject, as well as give them an idea about how Maths can help them in their future careers. Key Stage 3...

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EMAIL US

info@hollylodge.liverpool.sch.uk

TELEPHONE US

0151 228 3772

FIND US

140 Mill Lane, Liverpool L12 7LE

MAIL

info@hollylodge.liverpool.sch.uk

TELEPHONE US

0151 228 3772

FIND US

140 Mill Lane, Liverpool L12 7LE

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