- From time to time parents may wish to express a complaint about a member of staff. This document deals specifically with parental complaints against staff that by their nature should not automatically be seen as a disciplinary matter.
- In accordance with the School Standards and Framework Act, the Governing Body must establish a procedure for dealing with complaints. Schools must make the complaints procedure clear to parents. A statement about the school’s adopted complaints procedure(s) for use by parents should be included in the school prospectus.
- It is important to ensure that parents can access and are empowered to make any such complaints with ease. Complainants should feel reassured that their child will not suffer a detriment as a result of raising a concern.
- The following LEA model procedure is commended for adoption by Governing Bodies to facilitate dealing with parental complaints. The framework contained in this document has been designed to enable parents to have their complaints dealt with through an open and transparent process. 5. Parents, who remain dissatisfied following the operation of a school’s complaint procedure, may refer their concern to the Secretary of State for Education and Skills.
for parents and students
Values and Ethos
Holly Lodge Girls’ College is committed to an inclusive school ethos which promotes race equality…
Complete list of Holly Lodge Girls’ College policy and procedure documents for download …
See all the latest images from our school trips, sporting events and fun days involving our students …
Holly Lodge Girls’ College has some of the most impressive and modern facilities in liverpool…
Take a look at our latest news posts below
July 11th 2018 Dear parents / carers Today year 9 are taking part in an emergency planning day run by Sefton Educational Business Partnerships. The purpose of the day is to make pupils more aware of the wide range of employment opportunities and higher education...read more
On Friday 6th July, we held our Liverpool Maths Party celebrations. This special day was an opportunity to show pupils how Maths and Numeracy is used in every subject, as well as give them an idea about how Maths can help them in their future careers. Key Stage 3...read more
Some of our year 10 students were invited to visit the University of Liverpool as a result of their participation in Shaping Futures' creative writing programme. The girls were given an introduction to university life, took part in a creative writing workshop and...read more
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TELEPHONE US0151 228 3772
FIND US140 Mill Lane, Liverpool L12 7LE