From time to time parents may wish to express a complaint about a member of staff. This document deals specifically with parental complaints against staff that by their nature should not automatically be seen as a disciplinary matter.
In accordance with the School Standards and Framework Act, the Governing Body must establish a procedure for dealing with complaints.
Schools must make the complaints procedure clear to parents. A statement about the school’s adopted complaints procedure(s) for use by parents should be included in the school prospectus.
It is important to ensure that parents can access and are empowered to make any such complaints with ease. Complainants should feel reassured that their child will not suffer a detriment as a result of raising a concern.
The following LEA model procedure is commended for adoption by Governing Bodies to facilitate dealing with parental complaints.
The framework contained in this document has been designed to enable parents to have their complaints dealt with through an open and transparent process.
Parents, who remain dissatisfied following the operation of a school’s complaint procedure, may refer their concern to the Secretary of State for Education and Skills.
for parents and students
Values and Ethos
Holly Lodge Girls’ College is committed to an inclusive school ethos which promotes race equality…
Complete list of Holly Lodge Girls’ College policy and procedure documents for download …
See all the latest images from our school trips, sporting events and fun days involving our students …
Holly Lodge Girls’ College has some of the most impressive and modern facilities in liverpool…
Take a look at our latest news posts below
Student Travel 2021-22 Dear Parents and Guardians, The next school year is fast approaching! If you’re child doesn’t already travel to school by bus, have you thought about this as an option for the next academic year? Arriva monthly direct debit passes allow travel...
How many books can you read before you arrive? At Holly Lodge, we love reading and we want you to love reading too! Below is a list of brilliant books that will help to prepare you for Year 7, some of these books are staff favourites, others are there because we think...
We’ve been away from school for a while now, and wanted to send a little message to all our pupils
Contact the school
0151 228 3772
140 Mill Lane, Liverpool L12 7LE