- From time to time parents may wish to express a complaint about a member of staff. This document deals specifically with parental complaints against staff that by their nature should not automatically be seen as a disciplinary matter.
- In accordance with the School Standards and Framework Act, the Governing Body must establish a procedure for dealing with complaints. Schools must make the complaints procedure clear to parents. A statement about the school’s adopted complaints procedure(s) for use by parents should be included in the school prospectus.
- It is important to ensure that parents can access and are empowered to make any such complaints with ease. Complainants should feel reassured that their child will not suffer a detriment as a result of raising a concern.
- The following LEA model procedure is commended for adoption by Governing Bodies to facilitate dealing with parental complaints. The framework contained in this document has been designed to enable parents to have their complaints dealt with through an open and transparent process. 5. Parents, who remain dissatisfied following the operation of a school’s complaint procedure, may refer their concern to the Secretary of State for Education and Skills.
for parents and students
Values and Ethos
Holly Lodge Girls’ College is committed to an inclusive school ethos which promotes race equality…
Complete list of Holly Lodge Girls’ College policy and procedure documents for download …
See all the latest images from our school trips, sporting events and fun days involving our students …
Holly Lodge Girls’ College has some of the most impressive and modern facilities in liverpool…
Take a look at our latest news posts below
July 2019 Dear Parent/Carer, This is the third end of year newsletter I have written since taking over as Headteacher of Holly Lodge and I am delighted to be able to do so after such a successful year. Highlights this year included; A successful Ofsted...read more
On Friday 5th July, primary and secondary schools across Liverpool will be hosting the Liverpool Maths Party for pupils. During the day, our students will participate in mathematical activities in many of their subjects, and they will be given the opportunity to...read more
Contact the school
TELEPHONE US0151 228 3772
FIND US140 Mill Lane, Liverpool L12 7LE