- From time to time parents may wish to express a complaint about a member of staff. This document deals specifically with parental complaints against staff that by their nature should not automatically be seen as a disciplinary matter.
- In accordance with the School Standards and Framework Act, the Governing Body must establish a procedure for dealing with complaints. Schools must make the complaints procedure clear to parents. A statement about the school’s adopted complaints procedure(s) for use by parents should be included in the school prospectus.
- It is important to ensure that parents can access and are empowered to make any such complaints with ease. Complainants should feel reassured that their child will not suffer a detriment as a result of raising a concern.
- The following LEA model procedure is commended for adoption by Governing Bodies to facilitate dealing with parental complaints. The framework contained in this document has been designed to enable parents to have their complaints dealt with through an open and transparent process. 5. Parents, who remain dissatisfied following the operation of a school’s complaint procedure, may refer their concern to the Secretary of State for Education and Skills.
for parents and students
Values and Ethos
Holly Lodge Girls’ College is committed to an inclusive school ethos which promotes race equality…
Complete list of Holly Lodge Girls’ College policy and procedure documents for download …
See all the latest images from our school trips, sporting events and fun days involving our students …
Holly Lodge Girls’ College has some of the most impressive and modern facilities in liverpool…
Take a look at our latest news posts below
Last year, Holly Lodge were proud to become the first school in Liverpool to work with The Girls’ Network, an award-winning organisation that aims to inspire and empower young women by connecting them to female mentor for a year and to a network of professional...read more
We are delighted to be able to confirm that DFE provisional performance figures have revealed that Holly Lodge’s GCSE results last year were above the average for Liverpool in the crucial Progress 8 measure. Progress 8 is a measure of how much progress students have...read more
Today we've been exploring natural imagery in poetry and how it represents this year's theme: change. Thank you to Liverpool Learning Partnership for the wonderful...read more
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TELEPHONE US0151 228 3772
FIND US140 Mill Lane, Liverpool L12 7LE