Complaints Proceedure

Complaints Procedure

 

Introduction

  1. From time to time parents may wish to express a complaint about a member of staff. This document deals specifically with parental complaints against staff that by their nature should not automatically be seen as a disciplinary matter.
  2. In accordance with the School Standards and Framework Act, the Governing Body must establish a procedure for dealing with complaints. Schools must make the complaints procedure clear to parents. A statement about the school’s adopted complaints procedure(s) for use by parents should be included in the school prospectus.
  3. It is important to ensure that parents can access and are empowered to make any such complaints with ease. Complainants should feel reassured that their child will not suffer a detriment as a result of raising a concern.
  4. The following LEA model procedure is commended for adoption by Governing Bodies to facilitate dealing with parental complaints. The framework contained in this document has been designed to enable parents to have their complaints dealt with through an open and transparent process. 5. Parents, who remain dissatisfied following the operation of a school’s complaint procedure, may refer their concern to the Secretary of State for Education and Skills.

School Calendar

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Mon 25

Y9 DIRT week, Y10, Y12 assessment, week 1

February 25 @ 8:00 am - March 1 @ 5:00 pm
Mon 04

Y10, Y12 assessment , week 2

March 4 @ 8:00 am - March 8 @ 5:00 pm
Tue 05

Y11 photograph P1 and 2

March 5 @ 8:00 am - 11:00 am
Thu 07

World Book Day, Y9 parents evening

March 7 @ 8:00 am - 5:00 pm
Fri 08

International Womens’ day

March 8 @ 8:00 am - 5:00 pm

Additional Information

for parents and students

Values and Ethos

Holly Lodge Girls’ College is committed to an inclusive school ethos which promotes race equality…

School documents

Complete list of Holly Lodge Girls’ College policy and procedure documents for download …

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School Facilities

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Latest News

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Careers Event

Careers Event at Holly Lodge on Thursday 7th February in the Dance Studio.  Representatives from local colleges, training providers, universities, employers, Career Connect and ASK (apprenticeship support)  will be on hand to help students make important decisions...

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EMAIL US

info@hollylodge.liverpool.sch.uk

TELEPHONE US

0151 228 3772

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140 Mill Lane, Liverpool L12 7LE

MAIL

info@hollylodge.liverpool.sch.uk

TELEPHONE US

0151 228 3772

FIND US

140 Mill Lane, Liverpool L12 7LE

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